We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We make a record of the medical care we provide and may receive such records from others. We use these records to provide or enable other health care providers to provide quality medical care, to obtain payment for services provided to you, and to meet professional and legal obligations. We are required by law to maintain the privacy of protected health information and to notify individuals following a breach. This notice outlines how we may use and disclose your information, your rights, and our obligations.
Contact our Privacy Officer with any questions.
Table of Contents
How This Medical Practice May Use or Disclose Your Health Information
When This Medical Practice May Not Use or Disclose Your Health Information
Your Health Information Rights
Changes to this Notice
Complaints
A. How This Medical Practice May Use or Disclose Your Health Information
Treatment, Payment, Operations – We may use or share your information for treatment purposes, billing, and to improve the services we provide.
Examples:
Sharing your information with labs, pharmacies, or specialists.
Using data to request insurance authorization.
Working with business associates (like billing companies) who must protect your data.
Reminders & Notifications:
We may use your information to contact you about appointments or health-related services. For example, reminders may be sent via voicemail, text, or email. You may also be asked to sign in at reception or have your name called in the waiting area.
Family Communication:
If you are unable to communicate, we may inform a family member or caretaker of your condition or death, unless you’ve directed us not to.
Marketing & Sale of Info:
We will not sell or use your data for paid marketing without your written authorization.
Legal Requirements:
We may disclose information when required by law — including public health reporting, law enforcement, judicial proceedings, or to prevent serious harm.
Ownership Changes:
In the event of a sale or merger of IVVY Health, your health record will transfer to the new owner, though you can still request copies.
Breach Notification:
If a breach of your data occurs, we will notify you as required by law.
B. When We May Not Use or Disclose Your Information
Except as described above, we will not use or share your health information without your written consent. You may revoke any consent at any time in writing.
C. Your Health Information Rights
Request Restrictions: You may ask us not to share certain information (e.g., services paid out-of-pocket).
Confidential Communications: Request how/where we contact you (email, phone, address).
Inspect and Copy Records: You may request access to your health records.
(And more, per the original document…)
